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LG Revolution receives update and a remote diagnostics tool from Verizon
“New customer care solution to improve device issue diagnosis during customer support calls. When a customer calls into Verizon Wireless Customer Care, this solution, with the customer’s permission, allows support personnel to remotely view the user’s device for troubleshooting and application demonstrations.”
We guess Verizon learnt from the whole Carrier IQ controversy and has informed their users ahead of time, but unfortunately it still does not give them the option of refusing the tool unless they decide to forsake the entire update. So what do you guys think? Are there LG Revolution owners out there who are against this diagnostic tool? Pop on over to Verizon’s website for more details about the update.