UK retailer Clove pulls ASUS Transformer Prime from shelves citing problems

If you’re living in the UK and you were planning to get your ASUS Transformer Prime tablet from online retailer Clove, you might be out of luck. It appears that the retailer has pulled the ASUS Transformer Prime from their “shelves” citing quality control issues. No word on when they plan to restock it, but if the tablet is at the top of your shopping list, you might have to look elsewhere for it. 

According to Clove, there were complaints from customers regarding some faults that they had with their units. While they did not specifically mention what these faults were, there have been some reports of GPS issues since the tablet has seen its launch. We personally did not encounter such issues during our review of the tablet, but we guess there were enough complaints by customers that prompted Clove to pull the tablet until further notice.

“Because of complaints of faults with the model we took the decision to thoroughly test stock before fulfilling any orders. We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit. We have therefore taken the decision until further notice stop selling the ASUS Transformer Prime.”

When ASUS caught wind of this, they responded in kind which basically let customers know that there will be other avenues for purchase of the tablet should they decide to look elsewhere.

“ASUS is not aware of any quality issues with the Transformer Prime. We have already issued a statement regarding the GPS module, and provided a number of options to our customers. We have conducted extensive testing on the Transformer Prime in laboratory conditions and the device is performing as expected in all areas and to all of our required parameters.

ASUS prides itself on the rigorous testing of all products to ensure the highest quality possible. We refute any and all claims from third parties regarding the quality of our products.

Stock availability to-date has been constrained due to massive demand for the Transformer Prime. Large quantities of stock is arriving on a weekly basis and we expect to see increased availability within the UK shortly.”