AT&T and T-Mobile’s Customer Satisfaction Down

According to the results released by the American Customer Satisfaction Index it seems that AT&T and T-Mobile aren’t doing as well as their competition in terms of customer satisfaction. It does not come as a surprise for T-Mobile as they have been steadily losing customers but do the results reflect the reason why T-Mobile has been losing their customers or are the results a result of T-Mobile losing their customers?

“With the nation’s fastest mobile broadband network and the ability to talk and surf the Web at the same time plus access to the broadest international coverage of any U.S. provider, AT&T customers have a lot to be satisfied about, and we’ve seen that reflected in our churn (or customer loyalty) metrics,” an AT&T spokesperson told CNET in an e-mailed statement today. “We believe that churn, not surveys, are the best indicator of true customer satisfaction because it reflects the most important way people vote, namely, with their feet.”

Perhaps the acquisition of T-Mobile by AT&T might see the scores go up? Or will AT&T’s acquisition of T-Mobile just be bringing over the bad feelings and dissatisfaction of T-Mobile’s customers?